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returns, cancelation, and shipping policies

I am the creator and copyright holder of all images sold. Licenses are granted by an authority to allow a usage; in my case, the use and distribution of resources by the copyright owner (i.e. me). I may decide to offer my artwork for free or charge a price; either way, I can include a license to limit usage, and I maintain the copyright.

File delivery: Your files will be available to download once payment is confirmed. 

Returns & exchanges

I gladly accept returns and cancellations upon the following conditions: 

  1. Contact me within: 3 days of delivery
  2. Ship items back within: 30 days of delivery
  3. Request a cancellation within: 6 hours of purchase

I don't accept exchanges, however, please contact me if there is a problem with your order

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  1. Custom or personalized orders
  2. Perishable products (like food or flowers)
  3. Digital downloads
  4. Intimate items (for health/hygiene reasons)

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Shipping policy:

I only ship physical usbs for the lifetime access. This is a 1gb bundle of files and takes 1-5 business days for me to send it. Shipping is FREE but can take up to a week (depending on the time) to arrive. I can also provide a download link for the files in the meanwhile. I currently only ship domestic (United States).

Purchase cancellation:

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.